Virtual CSR

• Answer patient questions about insurance coverage and billing

• Answer patient inbound calls

• Schedule patient appointments

• Confirm patient appointments 24 hours prior to the appointment date

• Schedule patient follow-up appointments 2 months ahead

• Verify patient coverage and inform the patient about his upfront payments

Medical & Legal Records

• Receive and review incoming requests

• Verify the authenticity of requests

• Assemble and release records

• Respond to inquiries

• Maintain records

• Comply with HIPAA regulations

Project Management

• Analyze, coordinate and manage several complex projects

• Host weekly meetings with team and stakeholders

• Creating and tracking spreadsheets

• Develop and manage positive client relationships

Human Resources

• Provide administrative support to the C-suite, including managing their calendars, schedule appointments, and prepare travel arrangements

• Prepare financial reports, such as invoices, expense forecasts, and monthly profit and loss statements

• Assist in the recruitment and onboarding of new employees, including screening resumes, conducting interviews, and making hiring recommendations

• Provide training and development programs for employees

Medical Credentialing

• Credentialing of new providers

• Re-credentialing

• Hospital affiliation

• CAQH account and attestation